Refund policy

 

Every Zardonia piece is embroidered by hand, so we want you to be sure before you order. If you are unsure about size, fabric or timeline, please speak to us first.

Ready to wear and semi-stitched pieces
You may return a ready-to-wear or semi-stitched piece within 7 days of delivery. It must be unworn, unaltered, and in its original packaging with all tags attached. Return shipping costs are paid by the customer.

Made to order, made to measure and bridal pieces
Pieces cut or embroidered to your measurements or specifications, including all bridal pieces, are made for you alone and cannot be returned or exchanged.

Damaged or incorrect items
Slight variation in embroidery placement and finish is characteristic of hand work and is not a fault. If your piece arrives damaged or is not what you ordered, send us a photograph within 48 hours of delivery and we will repair, replace or refund it at no cost to you.

How to start a return
Message us on WhatsApp at +971 55 295 4280, or message @zardoniaofficial on Instagram with your order number and the reason for the return. We will confirm the return address.

Refunds
Once your return arrives and has been checked, we will email you to confirm. Approved refunds are issued to your original payment method within 10 working days. Original shipping charges are not refundable. Your bank may take a few extra days to show the refund.